Can you share a video reproducing the error? I've tested this 1000000 times and never can get it to repeat. So you're doing something I'm not and I'll need to know what that is in order to fix it.

Thanks!!!

Yes...because of the limited screen space, the entire photo doesn't display. If you export your entries, the entire photo is there. but not in the Journal views. I'm working to improve this!

Carla

Nancy - trying logging out and back in again. Or reinstalling the app. 

Let me know if you still have problems.

Carla

How old are the entries you're trying to export, Nancy? It sounds like the link between the pictures and the entries didn't get ported over...this happened to my journal as well...I simply edit those entries and add the photos back. It's a great way to review my life...but this isn't ideal so I'm working on a fix.

Yes, if you delete your account, you'll delete your entries.

I'm sorry to hear this. Can you please delete the app and reinstall it? It sounds like there's some setup issues. You won't lose your entries.

Let me know how it goes.

Carla

Hi Patricia 

I'm glad you got it figured out. Can you please share what you did so Everard can get it fixed as well?

thanks!

Carla

Be sure to update to the latest version. This has been addressed by my developers. Let me know if it still happens...but it should be fixed!

Thanks for letting me know! Is there anything in common with the dates that have stripes? Like...same number of pictures? Older entries? Longer entries? If there's a pattern, I can find the issue a lot easier....so anymore details would be great!

Thank YOU....!!!

cx

Thanks for getting in touch, Kate. It's most likely that your date range is too big. Please try smaller date ranges & multiple PDF's. They take awhile to build!

with gratitude,

Carla