Thanks for letting me know, George. Are you logged in to Gratitude with Facebook? Or did you connect Facebook in Settings? Let me know, then I'll pass this along to my devs to see what they say.

Carla

I understand. You see them in the "Settings" screen. Are they shown in your Journal screen? If not, what shows there?

It sounds like your photos came over but maybe not the text?

Carla

Yeah! You imported! Can you tell me more about "not opening"?

What do you do to open an entry?

Do your entries have photos?

What exactly happens?

Carla 

Hi Annie -

Thanks for getting in touch. If the "import" popup didn't appear, your login details are different than what you used with the old Gratitude app.

Log out of the app (tap the Buddha then scroll to the bottom) and try again with different login details.

I wish I could look up your account details, but unfortunately that's not possible. So it's trial and error....

Again, I really wish I could do more!!

Carla xx

Hi Lynette -

Thanks for letting me know. I have a few questions:

1. Does this happen every time?
2. If so, do you have text and photo?
3. At what point does it close? When you hit "save" or before then?
4. What version of the app are you using?
5. What is your device?

It sounds like a memory issue, but I'm not sure....

Carla :)

You don't HAVE to add photos. Just make sure you update the app. Thanks!

The emojis are to reflect your mood for the day and you are using them exactly right. Just tap on them. If you want different, close and tap again. They will appear under any photos you add to an entry. If you don't add a photo, they don't appear. 

Thanks!

cx

Thanks! I'll look into it! I love the suggestion!!!

Carla :)

Thanks for your message. If only one came through, you most likely had multiple logins with the original Gratitude app. I won't be able to tell you what all your logins are....so you'll just have to troubleshoot by logging out and trying again. I wish there was a better way...but this has always been the case when the journal doesn't transfer. It's under a different login. 

Good luck!

Carla

Do you add a photo to your entries? If not, please do so. Thanks!