When I set up my new acct it said there was info to export from my old acct. However the info did not appear. I tried doing a separate export for a short timeframe and nothing by came up. I tried logging out and lost going back in and that didn’t work either. My old entries had pics and entries. If I delete the new acct and start over would that work or will it delete the old entries (that aren’t visible).
I select a photo to upload and app appears to do it but it doesn’t appear. Instead in the space for a photo is a white box with X (close window icon) Also I’ve never been able to upload my previous entries from old app.
Hello, I have followed the instructions to export all my entries to a PDF but it's not working. I just get the circle of dots looking like something is happening but they stay for ages and nothing happens. Please can you help me export the entries?
I've tried several times to bring up the import screens using the email address for the old app. Nothing seems to work. I've deleted the app and restarted. The old app won't let me access old settings to verify. What can I do?
Since the most recent IOS update, my app does not work well. It duplicates responses and I spend most of my time erasing the duplicates and have finally had to download another app. This is frustrating because I’ve used this app for a while with no issues and purchased it in itunes. Please help!
Occasionally I have an entry just disappear. For example, I know for a fact I journaled yesterday and went through the steps to save. I even saw the pics saved on my home screen but today when I opened the app, it was just gone
Customer support service by UserEcho