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Under review

Export problem

Nancy 5 months ago • updated by carla 5 months ago 4

When I set up my new acct it said there was info to export from my old acct. However the info did not appear. I tried doing a separate export for a short timeframe and nothing by came up. I tried logging out and lost going back in and that didn’t work either. My old entries had pics and entries. If I delete the new acct and start over would that work or will it delete the old entries (that aren’t visible). 

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Under review

Problem uploading photos

mqsantonato 5 months ago • updated by carla 5 months ago 1

I select a photo to upload and app appears to do it but it doesn’t appear. Instead in the space for a photo is a white box with X (close window icon)   Also I’ve never been able to upload my previous entries from old app. 

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Under review

Export

KateT 5 months ago • updated by carla 5 months ago 3

Hello, I have followed the instructions to export all my entries to a PDF but it's not working. I just get the circle of dots looking like something is happening but they stay for ages and nothing happens. Please can you help me export the entries? 

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Fixed

Location services not working and app is not located in settings on iPhone.

theoriginalmrsfab 5 months ago • updated by carla 5 months ago 4
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Completed

location is inaccurate

Bbjett 5 months ago • updated by carla 5 months ago 1

I am not able to fix I myself, because it is greyed out under my profile.  What can I do to activate it?

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Answered

Linking my existing account doesn't bring up the import screen

Kam054 6 months ago • updated by carla 6 months ago 1

I've tried several times to bring up the import screens using the email address for the old app. Nothing seems to work. I've deleted the app and restarted. The old app won't let me access old settings to verify. What can I do?

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Answered

My old entries

Martine 6 months ago • updated by carla 6 months ago 3

Hi Carla

I downloaded the new app and followed the instructions to bring in my entries from the old one, however  that has not happened, any suggestions ?

🙂

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Under review

Only a few days imported. How do I import all of them. Message said import was complete.

montajane 6 months ago • updated by carla 6 months ago 1
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Not a bug

iOS update

Giovanna 6 months ago • updated by carla 6 months ago 1

Since the most recent IOS update, my app does not work well. It duplicates responses and I spend most of my time erasing the duplicates and have finally had to download another app. This is frustrating because I’ve used this app for a while with no issues and purchased it in itunes. Please help!

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Not a bug

Entries disappear

jparks449 6 months ago • updated by carla 6 months ago 1

Occasionally I have an entry just disappear.  For example, I know for a fact I journaled yesterday and went through the steps to save.  I even saw the pics saved on my home screen but today when I opened the app, it was just gone