tag:userecho.com,2024-03-29:/feeds/topics/en//Carla White2019-03-07T19:37:58+00:00tag:thegratitudeapp.userecho.com,2019-03-07:/communities/1/topics/157-difficulty-added-items-in-numbered-list/2019-03-07T19:37:58+00:002019-03-07T19:37:58+00:00Difficulty added items in numbered list [bugs] <p>Lately I’ve been having a lot of issues trying to create a numbered list of gratitudes. When I hit return, nothing appears to happen when In fact it’s repeating my entry. Can only see that once I’ve saved. And it’s really difficult to navigate back up to an item to edit. </p><br/><br/> Carla White replied:<br/><p>The list might be falling under the keypad. If this s the case, you need to scroll it up a bit to see the number.</p><p></p><p>Let me know if that solves it!</p><p></p><p>Carla</p>Johnrhttps://thegratitudeapp.userecho.com/users/194-johnr/topics/tag:thegratitudeapp.userecho.com,2019-03-07:/communities/1/topics/158-i-have-two-messages-but-i-have-no-idea-how-to-access-them/2019-03-07T19:37:11+00:002019-03-07T19:37:11+00:00I have two messages but I have no idea how to access them. [questions] <br/><br/> Carla White replied:<br/><p>The reminder is the number of days that you need to write. So instead of 2 messages...you have 2 days to write!</p><p></p><p>I hope that helps!</p><p></p><p>carla</p>lbigirlshttps://thegratitudeapp.userecho.com/users/196-lbigirls/topics/tag:thegratitudeapp.userecho.com,2019-01-14:/communities/1/topics/154-do-you-have-the-app-for-android/2019-01-14T17:22:23+00:002019-01-14T17:22:23+00:00Do you have the app for android?? [ideas] <br/><br/> Carla White replied:<br/><p>No, I'm still organizing the $50 - $100K it takes to build the app! If you want to donate, let me know. Your name and a link to your website will appear in the app as a thank you!</p><p></p><p>Carla</p>lhtree333https://thegratitudeapp.userecho.com/users/191-lhtree333/topics/tag:thegratitudeapp.userecho.com,2018-11-23:/communities/1/topics/94-strange-text-on-pdf/2018-11-23T23:56:41+00:002018-11-23T23:56:41+00:00Strange text on PDF [bugs] [under review]<p>When creating a PDF strange texft is appearing on top right hand corner (asdlfdsa...),</p><p>Also text Life is Rad...?</p><p>Hoew to get rid of this?</p><p>Tx!</p><br/><br/> Mariel Arnaiz replied:<br/><p>Hi! Same concern here... </p><p>-Im using the lastest version</p><p>-My entries since June 2018, created on the app (not imported)</p><p>Also, wouldnt it be nice to have an option to use 1:1 format for the pics instead of 9:16? :)</p><p>Thank you so much for giving us this tool for gratitude practice!</p>Heinhttps://thegratitudeapp.userecho.com/users/116-hein/topics/tag:thegratitudeapp.userecho.com,2018-11-08:/communities/1/topics/156-can-you-link-two-user-accounts-so-i-can-toggle-between-the-gratitude-entries-in-my-account-and-also/2018-11-08T12:44:41+00:002018-11-08T12:44:41+00:00Can you link two user accounts so i can toggle between the gratitude entries in my account and also view my husbands entries? He loves reading mine and seeing the pictures of illustrating things im grateful for!!! Would be a great enhancement! [ideas] <br/><br/>suggested by: monicac25monicac25https://thegratitudeapp.userecho.com/users/193-monicac25/topics/tag:thegratitudeapp.userecho.com,2018-08-26:/communities/1/topics/155-photos/2018-08-26T14:13:11+00:002018-08-26T14:13:11+00:00Photos [questions] <p>How do I change the link to my “google photos” (windmill sails icon) rather than the apple photos (circle pattern icon) ???</p><br/><br/>suggested by: sue keeling56sue keeling56https://thegratitudeapp.userecho.com/users/192-suekeeling56/topics/tag:thegratitudeapp.userecho.com,2018-07-18:/communities/1/topics/153-app-crashes-export-to-pdf/2018-07-18T13:59:33+00:002018-07-18T13:59:33+00:00App crashes - export to pdf [ideas] <p>I’m trying to Export my data and the app keeps crashing. Is there anyway to fix this issue ? Thanks!</p><br/><br/> Carla White replied:<br/><p>Hi Jess - Sorry to be replying now. I moved Customer service and didn't get this message until now. </p><p><br></p><p>Please try a smaller date range with your export. Narrow it down by months and you'll have better success.</p><p><br></p><p>with gratitude,</p><p>Carla</p>Jesshttps://thegratitudeapp.userecho.com/users/190-jess/topics/tag:thegratitudeapp.userecho.com,2018-04-30:/communities/1/topics/152-app-crashing-when-i-try-to-edit-an-entry-after-recent-update/2018-04-30T14:07:56+00:002018-04-30T14:07:56+00:00App crashing when I try to edit an entry after recent update [bugs] [under review]<p>I’ve been using the App without any issues for several months now, but after the recent update a couple days ago (1.8.4) the app crashes when I try to edit a previous entry. I see this has been an issue in the past so I’m hoping you can identify a fix for a future update. Thanks!</p><br/><br/> carla replied:<br/><p>Hi Mike -</p><p><br></p><p>I already fixed this and am just waiting for Apple to release the update. It should happen sometime today!</p><p><br></p><p>Carla :)</p>Mikehttps://thegratitudeapp.userecho.com/users/175-mike/topics/tag:thegratitudeapp.userecho.com,2018-04-24:/communities/1/topics/141-text-emojis-not-showing/2018-04-24T13:50:06+00:002018-04-24T13:50:06+00:00Text emoji’s not showing [bugs] [under review]<p>Hi Carla! Since yesterday when I add an emoji (from the phone keyboard, so not your photo emoji’s) to a text entry it doesn’t show. I only see a question mark or a blanc space. It used to work fine, I use them to embellish my text entries </p><br/><br/> carla replied:<br/><p>I noticed that if the emoji is the LAST item on your list, then it doesn't display...but it works if text is the last thing...Please test this out and send me screen shots of what you get.</p><p><br></p><p>So, for example.</p><p><br></p><p>1. text text (emoji) text</p><p>2. text text </p><p><br></p><p>and</p><p><br></p><p>1. text text text</p><p>2. text text (emoji)</p><p><br></p><p>It won't work in the second example...please confirm, ok?</p><p><br></p><p>Carla</p>Sarah Van Deehttps://thegratitudeapp.userecho.com/users/177-sarah-van-dee/topics/tag:thegratitudeapp.userecho.com,2018-04-20:/communities/1/topics/151-how-and-can-i-invite-or-share-my-journal/2018-04-20T13:46:22+00:002018-04-20T13:46:22+00:00How and can I invite or share my journal [ideas] [under review]<p>I want to share my journal with my sister and mum can I do it and how can I do it</p><br/><br/> carla replied:<br/><p>Hi Justine...I LOVE THIS!! So powerful!!</p><p><br></p><p>You can email and text your entry!!</p><p><br></p><p>After you're done writing, and BEFORE you save it...tap the "Share" button on the compose toolbar (just above the keypad)...it's the last button...</p><p><br></p><p>Now, we can't add the photos automatically (I'm working on that!!)...but the text will be there...</p><p><br></p><p>Secret....I'm planning to add BUDDIES this year...so you can share IN the app! #highfive</p><p><br></p><p>love,</p><p>cx</p>Justine Southhttps://thegratitudeapp.userecho.com/users/188-justine-south/topics/tag:thegratitudeapp.userecho.com,2018-04-19:/communities/1/topics/150-how-do-i-import-entries-from-the-old-app/2018-04-19T13:37:41+00:002018-04-19T13:37:41+00:00How do I import entries from the old app [ideas] [under review]<br/><br/> carla replied:<br/><p>Thanks for your message!</p><p><br></p><p>1. create a NEW account with Gratitude using the same details you used in the old app</p><p>2. if it matches the details in your old account, the "import" window will appear</p><p>3. you can import now or go to the Settings screen later to import</p><p>4. if you don't get the import window, then your new login details don't match your old ones.</p><p>5. delete the account and try again with different details.</p><p><br></p><p>The login details are encrypted so I can't look up your login from the old app (fyi)</p><p><br></p><p>Thanks for getting Gratitude!!!</p><p><br></p><p>cx</p>jonesabhttps://thegratitudeapp.userecho.com/users/187-jonesab/topics/tag:thegratitudeapp.userecho.com,2018-04-18:/communities/1/topics/149-will-the-app-soon-be-responsive-on-my-ipad-works-perfectly-on-my-iphone-but-is-oversized-on-my-ipad/2018-04-18T16:05:50+00:002018-04-18T16:05:50+00:00Will the app soon be “responsive” on my IPad? Works perfectly on my IPhone but is “oversized” on my iPad. [questions] [under review]<br/><br/> carla replied:<br/><p>Hi Jan</p><p><br></p><p>Yes, that is a BIG goal of mine! I'm working on funding and talent right now...wish me luck!!</p><p><br></p><p>cx</p>Janhttps://thegratitudeapp.userecho.com/users/186-jan/topics/tag:thegratitudeapp.userecho.com,2018-04-18:/communities/1/topics/148-three-reminders/2018-04-18T16:04:46+00:002018-04-18T16:04:46+00:00Three reminders [questions] [under review]<p>how do I set up more than one reminder a day?</p><br/><br/> carla replied:<br/><p>Unfortunately that isn't a feature just yet! But I'm working on it. </p><p><br></p><p>You can use your iPhone Reminders app....not as good, but at least it's something!</p><p><br></p><p>Thanks for getting Gratitude!!!!</p><p><br></p><p>Carla</p>Kristen Raskhttps://thegratitudeapp.userecho.com/users/185-kristen-rask/topics/tag:thegratitudeapp.userecho.com,2018-04-14:/communities/1/topics/146-i-cant-seem-to-use-the-app-offline-is-this-possible/2018-04-14T08:31:10+00:002018-04-14T08:31:10+00:00I can't seem to use the app offline, is this possible? [ideas] [under review]<p>It would be great if you could add to the app while offline. Is this possible at the moment? </p><p>I'm travelling at the moment and only have wifi infrequently. </p><br/><br/> carla replied:<br/><p>Hi Lauren </p><p><br></p><p>No, this isn't available. I had it once and it was super buggy.</p><p><br></p><p>But you can add later and change the date...so write in a journal then sit down later and add to you gratitude app..doubly powerful!!!</p><p><br></p><p>cx</p>lauraneilanhttps://thegratitudeapp.userecho.com/users/183-lauraneilan/topics/tag:thegratitudeapp.userecho.com,2018-04-09:/communities/1/topics/145-pics-are-pixelated/2018-04-09T10:11:08+00:002018-04-09T10:11:08+00:00Pics are pixelated [bugs] [under review]<p>All of a sudden I can’t upload a high res picture-every photo comes up pixelated </p><br/><br/> carla replied:<br/><p>I'm sorry to hear that! Can you share more details? How many entries do you have (check out settings...right under your profile pic)? What device are you using? What version of the app? Lastly, can you send a screen shot?</p><p><br></p><p>Thanks!</p><p>Carla xxx</p>DiThttps://thegratitudeapp.userecho.com/users/182-dit/topics/tag:thegratitudeapp.userecho.com,2018-03-29:/communities/1/topics/142-when-i-add-a-picture-why-do-i-only-see-the-bottom-half-of-it/2018-03-29T02:05:24+00:002018-03-29T02:05:24+00:00When I add a picture, why do I only see the bottom half of it? [ideas] [under review]<br/><br/> linda etter replied:<br/><p>That would be great! I posted a calendar of one thing to do each day for a month to increase happiness, but I could only read half of it.</p>linda etterhttps://thegratitudeapp.userecho.com/users/179-lindaetter/topics/tag:thegratitudeapp.userecho.com,2018-03-28:/communities/1/topics/22-my-old-entries-are-not-showing-here-and-i-am-so-upset-they-meant-a-lot/2018-03-28T19:39:55+00:002018-03-28T19:39:55+00:00My old entries are not showing here and I am so upset. They meant a lot . [ideas] [under review]<br/><br/> carla replied:<br/><p>Update: I found the issue and am working on it. A fix will be available soon!!</p><p><br></p><p>cx</p>ferrylahttps://thegratitudeapp.userecho.com/users/24-ferryla/topics/tag:thegratitudeapp.userecho.com,2018-03-28:/communities/1/topics/143-notification-badge-not-going-away/2018-03-28T19:32:21+00:002018-03-28T19:32:21+00:00notification badge not going away [bugs] [under review]<p>On my iPhone 6s with iOS 11.2.6. I always see the notification badge, even if I just made notes. </p><br/><br/> carla replied:<br/><p>Hi Danielle -</p><p><br></p><p>the notification goes away when you create a post. It's a reminder to write. :)</p><p><br></p><p>I'm working on improving this though. Thanks so much!!</p><p><br></p><p>xo,</p><p>Carla</p>danielle_farlahttps://thegratitudeapp.userecho.com/users/180-danielle_farla/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/140-buddies-feature/2018-03-04T22:50:08+00:002018-03-04T22:50:08+00:00Buddies feature? [ideas] [under review]<p>I'm new to the Mojo/Gratitude app, but decided to purchase and use it because I am very interested to do gratitude journaling with a buddy (my wife). As far as I can tell, none of the other journaling apps have this feature, but I have found that my favorite feature of the Bible app I use is the ability to do devotionals with other users. Being able to share my thoughts with my close friends and read their thoughts is very uplifting, but more importantly, I feel an important sense of obligation to participate that helps build and reinforce the habit of doing it. Since the true power of gratitude journaling is unlocked when it becomes habitual, I am eager to take advantage of a buddy feature with the Mojo/Gratitude app. I'm happy to use the app on my own for now and get in the groove of using it, but it would be great to hear what the plans are for the buddy feature and what the time table might be for its arrival. I totally realize that development can be difficult to forecast, but I hope this comment is helpful to know that folks are out here looking forward to it.</p><br/><br/> carla replied:<br/><p>Hi Mike!</p><p><br></p><p>Thanks for your message!! Yes!! I'm working on this. I've been spending the last couple of months fixing the app for iPhone X so it's been delayed. But it is coming in stages. First, I have to improve the interface to allow for the new feature. Then I have to add in the feature. It's coming though!</p><p><br></p><p>I appreciate your insights and will keep you posted.</p><p><br></p><p>cx</p>Mikehttps://thegratitudeapp.userecho.com/users/175-mike/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/139-emoticons/2018-03-04T22:48:24+00:002018-03-04T22:48:24+00:00Emoticons [ideas] [under review]<p>Hi Carla!</p><p><br></p><p>Could you make an easier way to select an emoticon to add to my pictures? I’m ‘pressing’ the emoticons button several times to find the one that I want and sometimes he gives me the same, and I have to continue pressing looking for the one. Maybe an overview? That I can see in one look which ones are available?</p><p>Thank you!</p><br/><br/> carla replied:<br/><p>Yes, I'm working on that one now. Wanted to get the bugs fixed before improving features!</p><p><br></p><p>cx</p>Sarahhttps://thegratitudeapp.userecho.com/users/174-sarah/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/138-need-old-entries/2018-03-04T22:47:50+00:002018-03-04T22:47:50+00:00Need old entries [ideas] [under review]<p>help getting old entries</p><br/><br/> carla replied:<br/><p>Create a new account in the new app using the same login details you used in the old app, and you'll be able to import your entries!</p><p><br></p><p>cx</p>tinahttps://thegratitudeapp.userecho.com/users/173-tina/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/11-widget/2018-03-04T22:47:19+00:002018-03-04T22:47:19+00:00Widget [bugs] [started]<p>I'm not sure how it's supposed to work but nothing seems to come up in the widget? Thank you! </p><p><br></p><figure><img src="/s/attachments/23032/1/0/89f96428e65a700a24bdfb586ecdb9a4.png"></figure><p><br></p><br/><br/> carla replied:<br/><p>Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. </p><p><br></p><p>Also, try deleting the app and reinstalling it. Sometimes the permissions get messed up.</p><p><br></p><p>cx</p>Jaye Tylerhttps://thegratitudeapp.userecho.com/users/13-jaye-tyler/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/137-i-cant-get-this-app-to-work-on-either-the-iphone-or-ipad-i-tried-to-add-to-my-gratitude-list-and-it/2018-03-04T22:46:31+00:002018-03-04T22:46:31+00:00I can't get this app to work on either the iphone or ipad. I tried to add to my gratitude list and it never takes it. Darn [bugs] [under review]<br/><br/> carla replied:<br/><p>Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. Let me know if it isn't!</p><p>Carla</p>mlachney222https://thegratitudeapp.userecho.com/users/171-mlachney222/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/71-hi-carla-will-the-app-work-without-being-connected-to-the-internet-please-advise-thank-you/2018-03-04T22:45:06+00:002018-03-04T22:45:06+00:00Hi Carla, will the app work without being connected to the internet? Please advise, thank you. [ideas] [under review]<br/><br/> Carla White replied:<br/><p>Hi Zero -</p><p><br></p><p>The app doesn't work offline. I've tried to add this in before and it was so buggy...more people lost entries than anything else. Paper and pencil and enter them in later (you can tap the date icon in the compose screen and change the date). It's always good to reflect on your entires more than once anyway! xx</p><p><br></p><p>cx</p>mariohttps://thegratitudeapp.userecho.com/users/86-mario/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/130-cant-add-picture-to-post/2018-03-04T22:43:18+00:002018-03-04T22:43:18+00:00Can’t add picture to post [bugs] <p>Is this happening to anyone else? I can’t add pictures to my post since the last update. I have the X. </p><br/><br/> Carla White replied:<br/><p>Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. Let me know if it isn't!</p><p>Carla</p>Dosborne08https://thegratitudeapp.userecho.com/users/157-dosborne08/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/134-are-old-entries-still-available-for-import/2018-03-04T22:42:55+00:002018-03-04T22:42:55+00:00Are old entries still available for import? [ideas] <p>Just noticed the new app description says old entries are only available until Dec2017?</p><br/><br/> Carla White replied:<br/><p>Yes! They are still available! Create a new account in the new app using the same login details you used in the old app, ok?</p><p><br></p><p>cx</p>canathttps://thegratitudeapp.userecho.com/users/166-canat/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/129-trouble-editing/2018-03-04T22:42:00+00:002018-03-04T22:42:00+00:00Trouble Editing [bugs] <p>I have an iPhone X iOS 11.2.5. Whenever I try to edit what I have already written the screen cuts off and I can’t see my list :(</p><br/><br/> Carla White replied:<br/><p>Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. Let me know if it isn't!</p><p>Carla</p>Maria Preciado Paredeshttps://thegratitudeapp.userecho.com/users/72-maria-preciado-paredes/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/133-text-message/2018-03-04T22:41:39+00:002018-03-04T22:41:39+00:00text message [bugs] <p>hello! I used to be able to share my daily list via text message by clicking "share". When I do that now, it takes me to text messages, but fails as I start to type the person's name in the "to" field. The work around is to complete my daily list, then re-open it and share again. I am wondering if anyone else is having this issue!</p><br/><br/> Carla White replied:<br/><p>Hi Heather!</p><p><br></p><p>Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. Let me know if it isn't!</p><p><br></p><p>Carla</p>heather l rossihttps://thegratitudeapp.userecho.com/users/163-heatherlrossi/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/132-merging-emails/2018-03-04T22:40:43+00:002018-03-04T22:40:43+00:00Merging emails [questions] <p>Hello! Between the old app and the new one I changed emails. I signed up with my new (gmail) account. Can I still get my archived entries from my old email? Since the old email isn’t active (it was with our old cable company) I was afraid That if they had to send any verification questions, I wouldn’t get them. Is there anything that I can do? Thank you so much! I do love this app!</p><br/><br/> Carla White replied:<br/><p>Hi Melissa -</p><p><br></p><p>Sorry about the delay replay!!</p><p><br></p><p>Yes, you can still get your archived entries from the old app. Just log out of the existing app and create a NEW account using the same details you had in the old app.</p><p><br></p><p>I can't merge the two accounts I'm afraid!</p><p><br></p><p>cx</p>melissabanyotshttps://thegratitudeapp.userecho.com/users/161-melissabanyots/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/131-we-need-landscape-mode/2018-03-04T22:39:22+00:002018-03-04T22:39:22+00:00We need landscape mode ! [ideas] <p>please add landscape mode, portrait is so limiting and so I don’t use this app as much as I should. </p><br/><br/> Carla White replied:<br/><p>Hi Marcy -</p><p><br></p><p>That's on my list! It's just not a quick and easy feature to add. It will take some months to add in!</p><p><br></p><p>cx</p>Marcyhttps://thegratitudeapp.userecho.com/users/158-marcy/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/128-can-attach-photos-to-posts/2018-03-04T22:38:46+00:002018-03-04T22:38:46+00:00Can attach photos to posts [ideas] <p>Hi </p><p>I’m having problems attaching images to nearly all recent posts. The function tool bar at the bottom isn’t coming up. I have reinstalled app. The only variable is that i have upgraded to iPhone X. Please advise</p><p>Best</p><p>Steve </p><br/><br/> Carla White replied:<br/><p>Hi Steve -</p><p><br></p><p>Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. Let me know if it isn't!</p><p><br></p><p>Carla</p>Stevehttps://thegratitudeapp.userecho.com/users/156-steve/topics/tag:thegratitudeapp.userecho.com,2018-03-04:/communities/1/topics/127-date-change/2018-03-04T22:38:08+00:002018-03-04T22:38:08+00:00Date Change [bugs] <p>I’m not able to edit the date </p><p><br></p><br/><br/> Carla White replied:<br/><p>Hi Kimi - Sorry about the delay. I've been spending all my time in the app. Is this still an issue? I've released a couple of updates so it should be fixed. Let me know if it isn't!</p><p><br></p><p>Carla</p>kimi lonerganhttps://thegratitudeapp.userecho.com/users/155-kimilonergan/topics/tag:thegratitudeapp.userecho.com,2018-02-09:/communities/1/topics/121-iphone-keyboard-wont-go-down-cant-even-log-in/2018-02-09T15:02:59+00:002018-02-09T15:02:59+00:00Iphone keyboard wont go down- can’t even log in [bugs] [under review]<br/><br/> MaryAnn replied:<br/><p>FYI. Just had the same thing happen. iPhone 8 Plus. </p><p><br></p><p>I had your prior app, but decided that I would just create a new one and not worry about importing. When I downloaded your app, and chose to sign up using my email address. The next screen that had me put my first last email password in would not let the keyboard go away so I could not register.</p><p><br></p><p>Here’s a funny thing, I did find a workaround. (Helpful having testing in my background) </p><p><br></p><p>That was, go back to the original opening of the app and you can see there was the three dots underneath sign up that indicated there was tips that you wanted us to review. Once I went through all of the tips and those screens I then was able to go to sign up and the next page which looked just like The prior first last email and password this time the keyboard did go away and the register button was available for me to register. </p>marjolkaaahttps://thegratitudeapp.userecho.com/users/148-marjolkaaa/topics/tag:thegratitudeapp.userecho.com,2018-02-07:/communities/1/topics/126-disconnecting-facebook/2018-02-07T15:25:07+00:002018-02-07T15:25:07+00:00Disconnecting Facebook [questions] <p>I am trying to find my old account and entries, the app has me logged in though Facebook and my email address. I do not want to be logged in under Facebook at all, but it will not let me disconnect Facebook. Can you offer help? </p><br/><br/>suggested by: mags927mags927https://thegratitudeapp.userecho.com/users/153-mags927/topics/tag:thegratitudeapp.userecho.com,2018-02-05:/communities/1/topics/124-wasnt-able-to-create-a-log-in-or-log-in-with-my-email-address-from-previous-app/2018-02-05T22:35:41+00:002018-02-05T22:35:41+00:00Wasn't able to create a log in or log in with my email address from previous app. [bugs] [under review]<br/><br/> carla replied:<br/><p>Do you have an iPhone X?? I'm working on all sorts of layout issues with that phone. If not, let me know so I can get it fixed!</p><p><br></p><p>Cx</p>Leilahttps://thegratitudeapp.userecho.com/users/151-leila/topics/tag:thegratitudeapp.userecho.com,2018-02-02:/communities/1/topics/123-entries-not-saving/2018-02-02T21:49:44+00:002018-02-02T21:49:44+00:00Entries not saving [questions] [under review]<p>My entries are not saving. I have typed today’s three times and every single time after I press the green arrow the entry is simply not there. I paid for the app a couple of days ago, I’m using v.1.7.7 on and iPhone 6 Plus. It does the same thing with entries with or without pictures. </p><p>Sometimes I get a little circle in the top centre on the screen, like something was loading but then nothing happens.</p><p><br></p><p><br></p><br/><br/> carla replied:<br/><p>I'm so sorry to hear this! And how odd...I'm not getting any other reports. Have you tried closing the app completely and reopening it? Does that work? Or reinstalling it?</p><p><br></p><p>Let me know if it's still an issue so I can get it fixed!</p><p><br></p><p>Carla</p>Monahttps://thegratitudeapp.userecho.com/users/150-mona/topics/tag:thegratitudeapp.userecho.com,2018-01-29:/communities/1/topics/122-how-can-i-restore-entries-from-the-old-app/2018-01-29T15:57:39+00:002018-01-29T15:57:39+00:00How can I restore entries from the old app [ideas] [completed]<br/><br/> carla replied:<br/><p>Thanks for your message. Create a new account (Sign up) with the new Gratitude app and use the same details you used in the old app. When you do this, an import window will appear. If you don't get the import window, the login details don't match. So log out and try again.</p><p><br></p><p>Any problems, let me know!</p><p><br></p><p>Carla</p>vincenthttps://thegratitudeapp.userecho.com/users/149-vincent/topics/tag:thegratitudeapp.userecho.com,2018-01-25:/communities/1/topics/119-problems-editing-entry/2018-01-25T15:54:56+00:002018-01-25T15:54:56+00:00Problems editing entry [questions] [under review]<p>Cant seem to find a way to save the edited post/entry on my iPhone 6s. After editing, the only way back seems to be the x at top left and the changes I made don’t save. What am I missing?</p><br/><br/> gotbliss108 replied:<br/><p>Got it! Thanks!</p>gotbliss108https://thegratitudeapp.userecho.com/users/147-gotbliss108/topics/tag:thegratitudeapp.userecho.com,2018-01-25:/communities/1/topics/120-red-notifications/2018-01-25T15:10:45+00:002018-01-25T15:10:45+00:00Red notifications [ideas] [under review]<p>Hi I’ve got notifications on iPhone X but all is up to date </p><br/><br/> carla replied:<br/><p>Thanks! The iPhone X is getting an BIG update...I'm working in it RIGHT NOW with hopes to release next week. It's coming!!</p><p><br></p><p>love,</p><p>cx</p>bloxboxhttps://thegratitudeapp.userecho.com/users/70-bloxbox/topics/tag:thegratitudeapp.userecho.com,2018-01-19:/communities/1/topics/118-app-wont-open/2018-01-19T16:14:16+00:002018-01-19T16:14:16+00:00App won't open [ideas] [under review]<p>This morning my app would not open. I looked on the forum and took your suggestion to delete the app and reinstall but when I went to do so it asked me to pay for it again. Your help would be appreciated.</p><br/><br/> carla replied:<br/><p>Hello - I answered your question in the other post, but i'll write here as well incase others see this. It can be that many others are using the app at the same time. Please close it and try again after 10-20 minutes. If it's still an issue, let me know so I can dig deeper.</p><p><br></p><p>Carla</p>Cathy Hunthttps://thegratitudeapp.userecho.com/users/146-cathy-hunt/topics/tag:thegratitudeapp.userecho.com,2018-01-19:/communities/1/topics/1-app-doesnt-open/2018-01-19T16:12:59+00:002018-01-19T16:12:59+00:00App doesn't open [bugs] [not a bug]<p>in latest version app just hangs on splash screen. iPhone 7 iOS 10.3.2</p><br/><br/> carla replied:<br/><p>No, you won't lose your data. Sometimes the servers get busy too...so it doesn't open. If you come back to it later, it works...but every few weeks I get this and it turns out that I'm using the app the same time as many others. </p><p><br></p><p>Let me know if it's still a problem so I can dig deeper if need being, ok?</p><p><br></p><p>cx</p>Timhttps://thegratitudeapp.userecho.com/users/2-tim/topics/tag:thegratitudeapp.userecho.com,2018-01-17:/communities/1/topics/117-keyboard-prob-iphone-x/2018-01-17T13:58:44+00:002018-01-17T13:58:44+00:00Keyboard prob iPhone X [bugs] [started]<figure><img src="/s/attachments/23032/1/0/c8268541d5edf9d2cf92a6dbb58d0bf6.png"></figure><p>don’t know if this an iPhone X issue with format....but my keyboard won’t go down so I can’t proceed in the app. Just downloaded it and can’t start. </p><br/><br/> carla replied:<br/><p>Yes, I'm working on a fix as I write this! Sorry! You can contact apple for the refund!</p><p><br></p><p>cx</p>Sandyhttps://thegratitudeapp.userecho.com/users/145-sandy/topics/tag:thegratitudeapp.userecho.com,2018-01-17:/communities/1/topics/112-location/2018-01-17T12:00:30+00:002018-01-17T12:00:30+00:00Location [bugs] [not a bug]<p>Hi! It’s not possible to change location. If i’m in barcelona but i want to update one day in which i was in another city, it’s not possible. I’ve allowed the location. The problem is that the app only recognise the location near you. Can you change that? Thank you very much</p><br/><br/> nellacoccinella replied:<br/><figure><img src="/s/attachments/23032/1/140/2ab1f2ca3747c344b7d31d2577826fe3.jpeg"></figure><p>Hi, Carla: I'm sorry, I thought I had put the comment, but not! <br>I know the button you showed me, but the problem is that it doesn't work. If, for instance, yesterday I was in Madrid and I forgot to update my Gratitude, and I want it to do today that I am in Barcelona, if I click on the button you said (the location button) it doesn't allow me to change the location; it just allows me to put a location near me. Look at the picture: I'm in Barcelona and i've written "Madrid" to change location, but it just finds places with the word "Madrid" in Barcelona. I’ve allowed the location. The problem is that the app only recognise the location near you. I hope i could explain me better. Thank you very much. </p>nellacoccinellahttps://thegratitudeapp.userecho.com/users/140-nellacoccinella/topics/tag:thegratitudeapp.userecho.com,2018-01-15:/communities/1/topics/113-no-internet-connection-found/2018-01-15T22:18:30+00:002018-01-15T22:18:30+00:00No internet connection found [bugs] [not a bug]<p>Every time I try to log in, it says there is no internet connection. WiFi is on and so is mobile services. there is no way for me to log in. Please help. </p><br/><br/> carla replied:<br/><p>Yes, I know...I'm working on an update for the new X layout. Hopefully in the next week!!</p><p><br></p><p>cx</p>Evelynhttps://thegratitudeapp.userecho.com/users/141-evelyn/topics/tag:thegratitudeapp.userecho.com,2018-01-15:/communities/1/topics/114-old-entry-keeps-popping-up/2018-01-15T16:10:54+00:002018-01-15T16:10:54+00:00Old entry keeps popping up [questions] [searching answer]<p>I have an entry from a year ago that is always on the screen when I open the app.</p><br/><br/> susanronan replied:<br/><p>Hope you also have an amazing week! Love the app and have used it for a long time. Just need to be consistent!</p>susanronanhttps://thegratitudeapp.userecho.com/users/142-susanronan/topics/tag:thegratitudeapp.userecho.com,2018-01-15:/communities/1/topics/116-how-can-you-edit-the-date/2018-01-15T14:20:47+00:002018-01-15T14:20:47+00:00How can you edit the date? [questions] [answered]<p>I tried to enter for a past date and it put it on a future date how can I edit the date?</p><br/><br/> carla replied:<br/><p>Tap the "Date" button on the toolbar to change the date:</p><p><br></p><figure><img src="/s/attachments/23032/1/1/acc636eefe2566b79d1dd6f00eda70ee.jpg"></figure>sirisusanhttps://thegratitudeapp.userecho.com/users/144-sirisusan/topics/tag:thegratitudeapp.userecho.com,2018-01-15:/communities/1/topics/115-please-create-a-version-for-android/2018-01-15T14:19:50+00:002018-01-15T14:19:50+00:00Please create a version for Android! [ideas] [under review]<br/><br/> carla replied:<br/><p>AMEN!!! That is my goal!!!</p><p><br></p><p>cx</p>Melaina Balbo Phippshttps://thegratitudeapp.userecho.com/users/143-melaina-balbo-phipps/topics/tag:thegratitudeapp.userecho.com,2018-01-15:/communities/1/topics/110-embedded-photos-are-not-sent-when-list-is-shared/2018-01-15T14:18:32+00:002018-01-15T14:18:32+00:00Embedded Photos are NOT sent when list is shared [bugs] [not a bug]<p>Asked this about a year ago; still not fixed. </p><p><br></p><p>When a photo has been added to a gratitude list, that photo is not sent when the list is shared via text/iMessage. The list is sent, but not the photo. </p><p><br></p><p>The previous app would send that photo along with the list. </p><p><br></p><p>Will this be fixed? </p><br/><br/> carla replied:<br/><p>Yes, it did work before. It's restrictions by Facebook and Twitter and Apple. They want to make their customers happy, not mine. :) So that means I have to go without features so their customers feel more protected. But I'm trying to find a great way to work around this. It's just not that straight forward so it's a little bit of effort.</p><p><br></p><p>Carla</p>Chris Baldwinhttps://thegratitudeapp.userecho.com/users/138-chris-baldwin/topics/tag:thegratitudeapp.userecho.com,2018-01-09:/communities/1/topics/93-iphone-x-update-please/2018-01-09T22:41:48+00:002018-01-09T22:41:48+00:00Iphone x update please! [bugs] [under review]<br/><br/> carla replied:<br/><p>Yes!! I'm working on it! I'm discovering all sorts of updates that will take some redesign. Sorry this isn't a one-day turn around. But it's coming. I promise. :)</p><p><br></p><p>cx</p>meryumogluhttps://thegratitudeapp.userecho.com/users/114-meryumoglu/topics/tag:thegratitudeapp.userecho.com,2018-01-08:/communities/1/topics/105-my-old-gratitude-entries-didnt-transfer-to-mojohelp/2018-01-08T20:35:26+00:002018-01-08T20:35:26+00:00My old Gratitude entries didn't transfer to Mojo...HELP!! [ideas] [under review]<br/><br/> carla replied:<br/><p>I'm sorry to hear this. Did you get the import pop-up? If not, then the new account details aren't the same you used in the old Gratitude app. Log out and create a new account again with different login details.</p><p><br></p><p>cx</p>joycetjbhttps://thegratitudeapp.userecho.com/users/132-joycetjb/topics/