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Answered

Linking my existing account doesn't bring up the import screen

Kam054 3 years ago updated by carla 3 years ago 1

I've tried several times to bring up the import screens using the email address for the old app. Nothing seems to work. I've deleted the app and restarted. The old app won't let me access old settings to verify. What can I do?

Answered

The login details you use in the new version have to be an exact match to what you used in the old one. If they aren't, you won't get the import window. Try deleting your account and creating a new one with different log in details. I can't tell you what you used in the old app because it's encrypted.


Carla